About Us
About Us
Lumivello is a new international B2C team. We are committed to providing various types of products, including pet supplies, to customers in the United States, and we hope to make online shopping simpler and easier. We want customers to be able to shop without facing overly complicated processes and to more easily find products that suit their needs.
Lumivello is operated by Xiqing Trading Co., Ltd., Qianjin District, Jiamusi City. The company was established in 2026 and is located in Jiamusi City, Heilongjiang Province. We are a store that offers pet supplies products, primarily serving customers with pet supply needs. We hope to provide suitable product options for pet owners and consumers who care about daily pet supplies. We aim to offer a variety of pet supplies based on common pet care scenarios, making it easier for customers to browse and choose.
Our Mission
Our mission is to simplify the online shopping process and provide a stress-free shopping experience. We hope that when customers shop for pet supplies and other products, they can reduce unnecessary hassle and focus more on finding products that suit them. Through clearer product information, a smoother ordering process, and friendlier service, we hope to make shopping simpler.
To our customers, we promise:
• Low Prices: We work with manufacturers directly and seek to reduce unnecessary middle steps and costs, so the prices you see are simpler and more direct. By reducing unnecessary expenses, we hope customers can purchase the products they need in a more reasonable way.
• Quality Assurance: We try to ensure that what you see is what you get. The items we sell are manually quality checked before they are packed and shipped to you, so we can do our best to make sure the items meet the required condition. We want the products customers receive to be as consistent as possible with the descriptions and images shown on the page.
• Privacy: We implement a strict policy on controlling and limiting access to your personal information, and we work to protect your privacy. We value the security of customer information and pay attention to the reasonable use and protection of personal information in our business operations.
Best price and Quality products
As you know, one of the reasons why we incorporated this online store is to provide quality products to our customers at low prices. Unlike conventional sellers, we have our own warehouses, and there is no agent involved in the procurement process. In this way, we are able to cut unnecessary costs, and we would love to pass that benefit on to our customers.
We believe that reasonable prices and reliable product quality are important reasons why customers choose us. We will continue to work hard to provide more choices and a better shopping experience for customers in pet supplies and other products. We also hope that through ongoing attention to procurement, warehousing, and shipping, customers can enjoy a more stable and smoother shopping experience.
Payment Security and Privacy (PayPal and SSL Certificate)
Your online transaction on Lumivello is secure with high levels of transaction security. Our store uses SSL encryption technology to protect your card information while securely transmitting it by SSL directly to a secure electronic vault for payment processing. We use PayPal as a payment gateway, which is among the safer options. We do not share our customer’s data with third parties in any way. Data collected are only used for processing and delivering the orders.
We value our customers’ trust and will continue to pay attention to payment security and privacy protection, striving to make your shopping experience on Lumivello more reassuring. We hope that while providing pet supplies and other products, we can also make customers feel convenience and peace of mind in payment, ordering, and delivery.